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How clean is clean enough?

By William May
Published: 03/15/13 Topics: Comments: 0

Take the Deep Cleaning test. Most owners fail in their primary homes and, let's face it, second homes often get short shrift. Top property managers clean to high hospitality standards because failing to do so makes for unhappy guests and refunds. Read more Leave comments

Vacation Rental Housekeeper Spills the Beans

By William May
Published: 02/16/13 Topics: Comments: 0

As professional lodging managers it's not too often that we get a full glimpse of what life is really like for Rent by Owners who manage their personal vacation homes. Here is a Q&A with a top housekeeper who has horror stories to tell. Read more Leave comments

The Vacation Rental Dollar Store

By William May
Published: 01/16/13 Topics: Comments: 0

Who knew that Dollar stores were such a good source of items needed to outfit a Vacation Rental home. This author learns a lesson and receives great customer service too. Read more Leave comments

Manifest Photos for Lodging Properties

By Joseph Romain
Published: 12/16/12 Topics: Comments: 0

Everyone shoots advertising photos for their properties, but smart owners and managers also shoot manifest photos to document anything and everything about their properties for insurance and customer service use. Read more Leave comments

Setting Property Refund Policies

By William May
Published: 11/08/12 Topics: Comments: 0

There are good reasons why Guests may be due a full or partial refund on their stay. And other reasons which can severally and unfairly affect the property owners bottom line. Setting reasonable and logical cancellation and refund rules is just good business. Read more Leave comments

Vacation Rental Huts on Wheels

By William May
Published: 10/15/12 Topics: Comments: 0

How about a vacation rental on wheels, and no its not a mobile home Not exactly. Tom Kundig is an architect who had an interesting problem and more interesting solution. They're called Rolling Huts. You'll want to know more. Read more Leave comments

Bed Bugs Are a Matter of When

By William May
Published: 09/11/12 Topics: Comments: 0

Bed bugs have nothing to do with cleanliness. Sorry to gross you out but all they need to survive and thrive is warm fresh blood - maybe yours. But lodging operators can take steps to limit and eliminate those buggers when they arrive. (Notice we did not say if!) Read more Leave comments

Vacation Rentals Enhance the Neighborhood

By William May
Published: 08/15/12 Topics: Comments: 0

Going to a grand hotel for grand service will never go away. Stopping for a quick night at a convenient motel makes long trips easier. And now Vacation Rentals allow property owners to share their homes with responsible guests. It lights up the neighborhood, keeps home in good condition and shows the communities hospitality. Read more Leave comments

Netiquette - How to Write an Email

By William May
Published: 07/18/12 Topics: Comments: 0

RSVP: Not everyone remembers what this means, but if you need a response include it and/or remind the user to respond such as "Please let me know your thoughts one way or the other." Read more Leave comments

Ocean Song Cottages Joins Goldener Resorts

By Taylor May
Published: 07/03/12 Topics: Comments: 0

Goldener Resorts announces that Ocean Song Cottages have joined its network so that the updated but traditional beach cottages can be offered to a wide group of visitors. Read more Leave comments

Stealing Music for Your Video is Expensive

By William May
Published: 06/23/12 Topics: Comments: 0

Creating a swell video for your vacation rental home is easier and cheaper than ever. You'll be tempted to use your favorite song to set the mood and reel in more renters. But be careful with which tune you pick or it will cost you dearly. Read more Leave comments

Government Officials Driving Tourism Economy Away

By Ron Lee
Published: 06/01/12 Topics: Government Comments: 0

Tourism is a clean, responsible industry that brings in visitors anxious to shop, attend events, tour attractions, rent lodging, and pay the taxes that go with them. So why do local government officials want to drive away vacation rentals and turn away the easy spending guests who want them? Read more Leave comments

Glorious Days on Washington State Beaches

By William May
Published: 05/15/12 Topics: Comments: 0

It is time to plan your summer at the beach? Vacation Rental managers are not yet sold out but will be soon. To get your choice place get off the couch and make that call today. Read more Leave comments

Good News Comes to Television from Unexpected Source

By William May
Published: 05/15/12 Topics: Comments: 0

After decades of criticizing television for its negative portrayal of news, dramas and other shows an unexpected source of good news comes from reality TV with unreal situations but very real human reactions. Read more Leave comments

Fighting Over Vacation Rental Scraps

By William May
Published: 05/01/12 Topics: Comments: 0

Washington State's open-membership, open-forum, not-for-profit trade association for managers, suppliers and supporters of the vacation rental industry. Read more Leave comments

Oh No, Mount Rainier Has Disappeared

By William May
Published: 04/15/12 Topics: Comments: 0

Mount Rainier disappeared today. Poof. Gone. I looked up and it was missing from the horizon. Reminded me of the day, 20 years ago, when Mount Saint Helens disappeared. Read more Leave comments

Professor John Edwards: Insects & Music

By William May
Published: 04/01/12 Topics: Comments: 0

When I first began to help out with the Gallery Concerts Organization, one of my favorite not-for-profit groups, I met a gentle white haired man with a goatee who glowed with his enthusiasm for the music. Later I was to learn he glowed about just about everything. If the term "twinkle in his eye" was created for anyone it was John. Read more Leave comments

Housekeepers Discover Black Lights

By Deresa Norman
Published: 03/01/12 Topics: Comments: 0

In a cruel twist of science, housekeepers have discovered a thrown-back from the 60's that helps them clean properties faster and better. Read more Leave comments

Twas the Night before Vacation Rental Christmas

By Jan Covey
Published: 12/31/11 Topics: Comments: 0

The Christmas and New Years Holidays are a big season in almost every vacation rental market. Read how one plucky manager gets through the hub bub. Read more Leave comments

Jonathan's Personal Rental Story

By Jonathan McIntyre
Published: 08/01/11 Topics: Comments: 0

Read more Leave comments

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